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Customer Service

Our customers frequently ask us very good questions about ordering with us. To help better serve you, we've compiled answers to some of the more frequent customer service questions for your quick reference.

Getting Started
  How to shop
  Using the shopping cart
  Security issues
  Checking out
  Order by fax or mail
  Payment methods
  Tax
Our Policies
  Returns
  Online privacy
Shipping Information
  Shipping
  Order tracking
  International orders
Customer Comments
  Read what others have to say
   
Contact Us
   
   
Pricing
  Pricing Policy

 

How To Shop

Buying from Asiachi.com is easy and secure. You don't have to fill out a registration form or download software to shop here. And when you place an order, you can feel confident that your credit card information is protected by Yahoo's secure server. There are several ways to shop on our site. Here's how:
  • Category: To shop for items in our store, you may browse the sections on the left by going directly to the one that interests you. Clicking on any section will link you to another page that will display all sections in that category.
  • Keyword: If you know what you are looking for, use the search form at the top right corner of any page. Enter any keyword(s) that pertain to the product that you are looking for. You'll be linked to a new page that displays all the products with those keywords. By clicking on any product listed on the page, you'll be linked to the product detail page. You can also place product into your shopping cart by clicking on the "Add to Cart" button next to the product. 
Using The Shopping Cart

For every in-stock item, there will be an  button. This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping.
  • Place Order - When you have finally added all the necessary items to your cart. You can place an order through our secure site.
  • Keep Shopping - to add more items to your shopping list. Clink on the "Keep Shopping" button to return to the Asiachi.com main page.
  • Update Cart - You can put as many items as you want in your shopping basket. Tochange the quantity of the item, enter in the new quantity and press update cart. When you're finished and want to place the order, you can get back to your shopping basket by clicking on the View Cart button.
  • Register - If this is your first purchase with us, you have the option of registering with us. On the bottom of your order form, there is a "register" button that you can click. Registering with us speeds up the process on your next order. The billing and shipping information only needs to be entered once when you register.
  • Remove - Use this button to remove an item from your shopping cart.
Security Issues

All online transactions at Wing Hop Fung are handled with industry-standard SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

For added security, we also encrypt the credit card number when it is stored on disk.

If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN,

"The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."

We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.

Completing Your Order And Checking Out


Once you finalize your shopping needs. Completing the ordering process is as fast and easy. Fill out the billing, payment and shipping information and your on your way to receiving your products.
  • Shipping Address - Fill out the the shipping address of where you would like to products to be shipped to.
  • Billing Address - Please enter in your billing address. We do an Address Verification System to check all orders for accuracy.  If you do not enter in the correct billing address, your order may be delayed.
  • Payment Methods - Enter in your payment method that you would like to use. We accept most forms of payment.
  • Placing Your Order - After you've fully completed the required information, click on the "Place Order" button. A new screen will appear revealing your order summary and invoice page. After you've reviewed the information for accuracy, click on the button "Place Order" to finish the order process. You will then get a confirmation page and a order number to reference to. The order then will be sent to our processing center.
Ordering By Fax or Mail 

We offer you the convenience of sending us your order by mail or fax. If you feel uncomfortable sending us your payment information over the internet, please click here to get the order form. After you fill this out, please fax it to (213)626-4744.

Payment Methods


Asiachi.com accepts the following forms of payments: 
    Visa 
    MasterCard
    Discover 

The credit card that you specify for your purchase will be charged when the order is shipped. 

Taxes


Sales tax is collected only for shipments inside California.  We do not charge sales tax for all other destinations within the U.S. 

Pricing

Pricing - Asiachi.com does not have a price matching policy at this time. We do, however, consistently work toward offering the lowest prices possible and this may change on a continual basis.


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